Refund Policy

At ToyoTrip, we understand that travel plans can change. Our refund policy is designed to be transparent and fair, ensuring you know exactly what to expect when cancelling or amending a booking. Please read the following guidelines carefully.

General Refund Rules

• Airline Rules: Refund eligibility depends on whether your ticket is refundable or non-refundable under the applicable airline's cancellation and refund policy.
• Convenience & Service Fees: The convenience fee paid to ToyoTrip at the time of booking is strictly non-refundable. Any additional ToyoTrip service fees, where applicable, may also be deducted from the refundable amount.
• Cancellations Made Directly with the Airline: If you cancel your booking directly with the airline, you must still notify ToyoTrip so that we can initiate and process your refund.
• Refund Processing: Eligible refunds will be credited to the original payment method, such as your credit card or bank account. The time required for the funds to reflect may vary depending on your bank and payment method.
• Processing Timeline: Eligible refunds are generally processed within 7–14 business days. However, convenience fees and third-party payment gateway charges are strictly non-refundable.